Returns & Exchanges
At KOAH, we stand behind the gear we build. If you're not completely satisfied with your purchase, we’ll work with you to make it right, because top-tier performance should come with top-tier service.
Return Policy
We accept returns on unused, unmodified items in their original condition within 30 days of delivery. Items must include original packaging and tags, where applicable.
Please note:
- All sale and clearance items are final sale - no returns or exchanges.
- Returns without prior authorization will not be accepted.
***Any shipping fees associated with returns or exchanges are the responsibility of the customer and will not be refunded. Koah Spearfishing Company is not responsible for shipping fees or lost returns.
How to Return a Product
1.) Contact Us
Email us at koahspearfishingcompany@gmail.com with your order number and reason for return. We’ll issue you a Return Authorization number (RA#) if your item qualifies.
2.) Ship It Back
Package your item securely and ship to the address below using a trackable and insured shipping method of your choice:
KOAH Spearfishing Co.
Attn: Returns Dept – RA# ______ / Order # ______
3331 SW 42nd AVE, Palm City FL, 34990
3.) Customer Responsibility
- Return shipping costs are the responsibility of the customer.
- KOAH is not responsible for items lost or damaged in transit.
- We do not refund original shipping charges unless the return is due to our error.
Refunds
Once your return is received and inspected, we’ll process your refund within 2–3 business days. The refund will be issued to your original method of payment.
- Refunds apply to the product price only (excluding shipping).
- Please allow 1–2 billing cycles for the credit to reflect on your statement depending on your card provider.
- All refunds are issued in USD.
Exchanges or Warranty Concerns
If your item arrived damaged or you’re having an issue with performance, let us know. We’ll help troubleshoot and determine if it qualifies for a repair, exchange, or warranty claim.
Questions?
Email: info@koahspearguns.com
Location: Palm City Florida, USA